Thank you for shopping on this website. We are always committed to providing you with high-quality products and services. If you are not satisfied with your order, please refer to the following refund policy.

  1. Refund Application Conditions

Customers can apply for a return or refund within 7–30 days of receiving the goods, provided the following conditions are met:

The goods are unused, undamaged, and show no obvious signs of human intervention.

The original packaging, labels, and accessories are intact.

Valid order information and proof of purchase are provided.

Applications that do not meet the conditions may not be approved.

  1. Refund Not Supported

Refunds are generally not supported in the following situations:

Used or man-made damaged goods

Customized or special goods

Goods returned after the refund application period has expired

Goods returned without authorization

  1. Refund Process

Contact customer service to submit a refund application

Provide order number and relevant explanations or photos

Return will be arranged after approval

Refund will be processed after receiving and inspecting the goods

  1. Return Address

If your refund application is approved, please return the goods to the following address:

Return Address:

Fang Shimin Department Store, Lianhu District, Xi’an (Individual Business Owner)

Room 104, Block A, Shangpin Yayuan, Xuanwu East Road, Lianhu District, Xi’an, Shaanxi Province

Recipient: After-Sales Department

  1. Refund Method and Time

Refunds will be returned via the original payment method. Processing time is usually 5-10 business days. The specific arrival time depends on the payment platform.

  1. Shipping Costs

If the return is due to product quality issues or incorrect delivery, we will bear the shipping costs; for other reasons, the customer will bear the shipping costs.

  1. Contact Us

For any refund-related questions, please contact us:

Email: eclatStyleHub@outlook.com

Phone: 13909208862